About this policy
Last updated November 10, 2026.
This policy covers the website at thecraneschool.com, operated by The Crane School, 10929 E. US-92, Seffner, FL 33584. It describes what the website does with information today. If the website changes how it handles information, we will update this page and the date above.
This page does not cover class terms, cancellations or refunds. For those, please contact our office.
Course information and enrollment request forms
Most forms on this site, such as the Request Course Information and Request Enrollment forms and the company registration forms, send what you enter to ActiveCampaign, the customer relationship and email service our office uses. Depending on the form, that can include your name, email address, phone number, mailing address and the course you are interested in.
Our office uses these details to answer your request, send course information and follow up about training.
Lodging, instructor application and feedback forms
Three forms are sent to our office by email instead: the lodging assistance request, the instructor job application and the private feedback form. The website passes what you enter (and, for job applications, your attached résumé) to Resend, an email delivery service, which delivers it to our office inbox.
The lodging form asks for your contact details, course and travel dates. The job application asks for your contact details, address, crane experience and NCCCO certification details. Submitting the lodging form does not book a hotel room.
Online payments
When online payment is available for a course, the Enroll & Pay Online button takes you to Stripe Checkout, a payment page hosted by Stripe. You enter your card details on Stripe's page; they are not sent to or stored on this website. Stripe collects the name, email address, phone number and billing details needed for the payment, plus the student names you enter, and emails you a receipt.
After a payment, our office receives an email with the course, class dates, quantity and the buyer's contact details so we can confirm the seat. Stripe's own privacy policy applies to the information you give Stripe.
Analytics, advertising and cookies
On thecraneschool.com, the following third-party tools load after you start interacting with a page (or after a few seconds). They may set cookies or similar identifiers and collect information such as the pages you view, the links you click, your browser and device type, and your approximate location from your IP address:
- Google Analytics 4 and Google Ads (site statistics and measuring ad results)
- Microsoft Clarity and Hotjar (how pages are used, such as clicks and scrolling, which can include recordings of page interactions)
- ActiveCampaign site tracking (which pages a known contact visits)
- Metricool (marketing statistics)
You can block or delete cookies in your browser settings, and most browsers offer tracking protection. The site still works without these tools.
Website chat
A chat window from a third-party messaging service appears on the site. Anything you type into the chat, including your name, phone number or email address, goes to that service and to our office so we can reply. If you leave contact details in the chat, the site records that a chat lead was captured for Google Ads measurement.
Embedded content and hosting
Some pages show content loaded from other companies: the class calendar on our class schedule page, crane job listings from CraneElite, and some ActiveCampaign forms. Those providers receive your IP address and browser information when the content loads, as any website does. Links to Google Maps, Google reviews and our social media pages take you to those sites, where their policies apply.
The website is hosted on Vercel, which processes standard request information (such as IP address, browser and the page requested) to deliver pages and keep the service running. A client feedback tool, BugHerd, is used only on review copies of the website, not on thecraneschool.com.
Questions and requests
To ask what information we hold about you, to correct it, or to ask us to stop contacting you, call (813) 402-2017, email info@thecraneschool.com or write to The Crane School, 10929 E. US-92, Seffner, FL 33584. Office hours are Monday–Friday, 7:00 AM to 4:00 PM.
See also our accessibility statement.